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Zymic Webmaster Forums > Zymic.com Support > Bugs, Suggestions & Other Non-Hosting Support
jperson
I need to rest password for Web Hosting Account Login
Error message says "Sorry but the username and/or email is incorrect."
As best as I can see the information I am entering is correct

Thank You
Ed
What's your domain, what's the url you're using to reset the password?
jperson
QUOTE(Ed @ Sep 17 2009, 04:44 PM) *
What's your domain, what's the url you're using to reset the password?



I am trying to get into the the webhost account
(http://www.zymic.com/zcp/)
When I click on the login the page that it is linked to does not display.
When I get into there I can give you the rest of the information.

Thank You
Ed
http://www.zymic.com/zcp/ is for your zymic.com account, not your hosting, hosting accounts are contained within and have a separate login and separate password reset.
jperson
QUOTE(Ed @ Sep 17 2009, 06:19 PM) *
http://www.zymic.com/zcp/ is for your zymic.com account, not your hosting, hosting accounts are contained within and have a separate login and separate password reset.


After reloading the www.zymic.com I was able to get into the Web Hosting Account Login screen
at (http://www.zxq.net/login.jsp?id=DNLFynk5ynbg7wLU4xxw)

I am trying to log into my web hosting account
I get invalid username password
at (http://www.zxq.net/login.jsp)

I click the reset link
I now type in username & email
at (http://www.zxq.net/password.jsp)

I get the following message "Sorry but the username and/or email is incorrect."
at (http://www.zxq.net/password.jsp"

Thank You
Ed
QUOTE(jperson @ Sep 17 2009, 07:30 PM) *
After reloading the www.zymic.com I was able to get into the Web Hosting Account Login screen
at (http://www.zxq.net/login.jsp?id=DNLFynk5ynbg7wLU4xxw)

I am trying to log into my web hosting account
I get invalid username password
at (http://www.zxq.net/login.jsp)

I click the reset link
I now type in username & email
at (http://www.zxq.net/password.jsp)

I get the following message "Sorry but the username and/or email is incorrect."
at (http://www.zxq.net/password.jsp"

Thank You


http://www.zxq.net/password.jsp please try again, enter your full domain for example 'foo.zzl.org'.
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