Hello all,
Firstly, the past week has been a very unstable week, with FTP problems (some users can't login, some can't upload or edit), drive problems (PHP drive is returning disk full etc), and we have been aware with all of the problems which have occurred.
Our current platform simply can't cope with the current demand of close to 1000 hosting accounts per day, so instead we are upgrading to a new platform which will fix ALL problems and improve the speed of your web pages. We have just ordered 7 new web servers, however of course there is a catch; we have to move all websites to our new platform and servers.
We are currently working out on specific dates, but our plan is as follows:
1) Transfer .zymichost.com accounts to new server (we will do this first as these accounts are on our root drive)
2) Enable signups to a new server and new subdomain option. Update 2nd June: We have secured the website.sl domain name and are installing the new server now. New registrations will be enabled within 3 days. This will mean by then new accounts for this new domain will be on the new platform/server and things will work/be faster.
3) Transfer all other subdomains; .zxq.net, .zzl.org, .99k.org, .clanteam.com
4) Release control panel 2.0
We hope to enable signups within 5 days from now. We hope to transfer all websites within 12 days, however once we finalize our plan with our admins, the specific dates will be listed here.
The new server cluster will enable us to continually grow without any problems, once a server gets busy, we can add a new one to the cluster within 24 hours, whereas due to the complexity of our current system, this would not be possible, thus the cause of these problems lately.
We will try to ensure minimal downtime in the transfer process, however, there is always going to be downtime. If you run a popular website, or are opening a potential popular website within the next 3 weeks, I'm afraid it may be best to host elsewhere to avoid downtime, however we assure you no data is going to be lost, but there will be hours of downtime.
Join our irc: irc.zymic.com #zymic (or use this web based chat) for live status and to talk to admins more easily (GMT).
Thanks
