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Full Version: [hosting] Important: New Servers, Downtime, Errors And Site Transfers.
Zymic Webmaster Forums > News and Announcements > News and Announcements
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Jack
Hello all,

Firstly, the past week has been a very unstable week, with FTP problems (some users can't login, some can't upload or edit), drive problems (PHP drive is returning disk full etc), and we have been aware with all of the problems which have occurred.

Our current platform simply can't cope with the current demand of close to 1000 hosting accounts per day, so instead we are upgrading to a new platform which will fix ALL problems and improve the speed of your web pages. We have just ordered 7 new web servers, however of course there is a catch; we have to move all websites to our new platform and servers.

We are currently working out on specific dates, but our plan is as follows:
1) Transfer .zymichost.com accounts to new server (we will do this first as these accounts are on our root drive)
2) Enable signups to a new server and new subdomain option. Update 2nd June: We have secured the website.sl domain name and are installing the new server now. New registrations will be enabled within 3 days. This will mean by then new accounts for this new domain will be on the new platform/server and things will work/be faster.
3) Transfer all other subdomains; .zxq.net, .zzl.org, .99k.org, .clanteam.com
4) Release control panel 2.0

We hope to enable signups within 5 days from now. We hope to transfer all websites within 12 days, however once we finalize our plan with our admins, the specific dates will be listed here.

The new server cluster will enable us to continually grow without any problems, once a server gets busy, we can add a new one to the cluster within 24 hours, whereas due to the complexity of our current system, this would not be possible, thus the cause of these problems lately.

We will try to ensure minimal downtime in the transfer process, however, there is always going to be downtime. If you run a popular website, or are opening a potential popular website within the next 3 weeks, I'm afraid it may be best to host elsewhere to avoid downtime, however we assure you no data is going to be lost, but there will be hours of downtime.

Join our irc: irc.zymic.com #zymic (or use this web based chat) for live status and to talk to admins more easily (GMT).

Thanks
wozzym
thanks for the update and everything people at zymic have done for the site, and its customers. I hope all goes well with the transfer. smile.gif
delta-quick-allience
Ah, alrighty thanks for letting us know again jack ^.^
cdbird7
Thank you Jack, and the rest of the zymic team. I will wait for as long as it takes for the servers to move. Christy biggrin.gif
machine
Machine's staying right here. Go Team! smile.gif
Scared
So, this would be why I can't login to FTP at all? I first was able to connect but it failed for some odd reason when it sent the password, now it won't connect at all (That might just be me). I also tried changing the password and it said it could not be done.
Jack
Ok the FTP problem; its not accepting your password right? This is directed at Scared/Machine ...
Scared
QUOTE(Jack @ May 31 2008, 10:12 PM) *
Ok the FTP problem; its not accepting your password right? This is directed at Scared/Machine ...


It's not accepting the password and I'm not sure if it got changed or messed up somehow.

CODE
Status:    Resolving IP-Address for strandedisle.zxq.net
Status:    Connecting to 74.86.20.181:21...
Status:    Connection established, waiting for welcome message...
Response:    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:    220-You are user number 67 of 250 allowed.
Response:    220-Local time is now 01:39. Server port: 21.
Response:    220-This is a private system - No anonymous login
Response:    220-IPv6 connections are also welcome on this server.
Response:    220 You will be disconnected after 15 minutes of inactivity.
Command:    USER strandedisle@zxq.net
Response:    331 User strandedisle@zxq.net OK. Password required
Command:    PASS ******
Response:    530 Login authentication failed
Error:    Could not connect to server
Valency
Thanks for the update Jack, I myself will be putting up my tent and getting the campfire lit. Your not getting rid of me that easy!
Hope the changeover runs smoothly.

Regards, Valency.
machine
@ Jack: Yep, it's not accepting my password, and the message I get from FileZilla is exactly the same as the one Sacred posted above.

QUOTE
Response: 530 Login authentication failed


I tried uploading via the ZCP, but that was not possible either -- got an 'error uploading file' message sad.gif .

Is this FTP problem part of the whole server upgrading thing, or could it be sorted out earlier? It'd be terrific if it could be sorted out earlier smile.gif

Thanks
Jacob
Good to be updated.
Thanks all.

Jacob.
SANTAM
Status: Resolving IP-Address for navigator.99k.org
Status: Connecting to 74.86.20.181:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 52 of 250 allowed.
Response: 220-Local time is now 09:21. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER navigator@99k.org
Response: 331 User navigator@99k.org OK. Password required
Command: PASS **********
Response: 530 Login authentication failed
Error: Could not connect to server


same problem ftp...........for my website also.........from 26th may,hope it gets back soon.........as i cant update my files...........ftp server is v.important. hunter.gif
RIK312
Also me same identical problem:

Stato: Risoluzione dell'indirizzo IP in corso per worm.clanteam.com
Stato: Connessione a 74.86.20.181:21 in corso...
Stato: Connessione stabilita, in attesa del messaggio di benvenuto...
Risposta: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Risposta: 220-You are user number 83 of 250 allowed.
Risposta: 220-Local time is now 19:15. Server port: 21.
Risposta: 220-This is a private system - No anonymous login
Risposta: 220-IPv6 connections are also welcome on this server.
Risposta: 220 You will be disconnected after 15 minutes of inactivity.
Comando: USER worm
Risposta: 331 User worm OK. Password required
Comando: PASS ******
Risposta: 530 Login authentication failed
Errore: Impossibile collegarsi al server
Liqfan
No need to post those info I think, since Jack is aware of the problem and already informed it's being worked on. I'm currently experiencing some really slow response from the hosting itself, I hope that get's resolved soon, but I'm not leaving for any reason unless zymic going down forever and i'm forced to biggrin.gif

EDIT: Not working for me to, I use username: eclipse, eclipse@zymic.com and eclipse@zymichost.com and it all accepts, just not the pass, in the uploading page at account management it says to use username eclipse, yet that didn't work so I tried a few ^^
catherine145
QUOTE(Jack @ May 31 2008, 11:11 AM) *
Hello all,

Firstly, the past week has been a very unstable week, with FTP problems (some users can't login, some can't upload or edit), drive problems (PHP drive is returning disk full etc), and we have been aware with all of the problems which have occurred.

Our current platform simply can't cope with the current demand of close to 1000 hosting accounts per day, so instead we are upgrading to a new platform which will fix ALL problems and improve the speed of your web pages. We have just ordered 7 new web servers, however of course there is a catch; we have to move all websites to our new platform and servers.

We are currently working out on specific dates, but our plan is as follows:
1) Transfer .zymichost.com accounts to new server (we will do this first as these accounts are on our root drive)
2) Enable signups to a new server and new subdomain option.
3) Transfer all other subdomains; .zxq.net, .zzl.org, .99k.org, .clanteam.com
4) Release control panel 2.0

We hope to enable signups within 5 days from now. We hope to transfer all websites within 12 days, however once we finalize our plan with our admins, the specific dates will be listed here.

The new server cluster will enable us to continually grow without any problems, once a server gets busy, we can add a new one to the cluster within 24 hours, whereas due to the complexity of our current system, this would not be possible, thus the cause of these problems lately.

We will try to ensure minimal downtime in the transfer process, however, there is always going to be downtime. If you run a popular website, or are opening a potential popular website within the next 3 weeks, I'm afraid it may be best to host elsewhere to avoid downtime, however we assure you no data is going to be lost, but there will be hours of downtime.

I will post specific times within 36 hours.

Thanks



Hi Jack,

I am trying to connect to your server because i have to upload my web page. I know there are some problems but i nedd to do so, is imergency. Is there any other way to do it? Please help is very important for me to upload my page now!!!!!!!!!!!!!!!

Thanks

catherine145
Liqfan
QUOTE(catherine145 @ Jun 1 2008, 12:43 PM) *
Hi Jack,

I am trying to connect to your server because i have to upload my web page. I know there are some problems but i nedd to do so, is imergency. Is there any other way to do it? Please help is very important for me to upload my page now!!!!!!!!!!!!!!!

Thanks

catherine145


use the build in uploader? Think that works.

Login to Zymic, go to 'My Account Mangement' and click on login on (one of) your site, thn log in (ofcourse).
Next go to 'File Manager' and upload your files. You can only upload 3 files at a time, but it's something smile.gif
catherine145
QUOTE(Liqfan @ Jun 1 2008, 01:20 PM) *
use the build in uploader? Think that works.

Login to Zymic, go to 'My Account Mangement' and click on login on (one of) your site, thn log in (ofcourse).
Next go to 'File Manager' and upload your files. You can only upload 3 files at a time, but it's something smile.gif



Thanks Liqfan, that very helpful, I will try it.
heatwave
Thanks Jack for telling us this. That is very helpful news.
judoviikinki
Thanx for the info! Hope it all goes well and sites will come faster to use.
lAJl
i hope this fixes the problem with my site only loading 1/15 times =/
Etherus
So that's why. I'll be waiting for it then. Hope that the waiting time will be as minimal as possible. Before I sign up here, I was picking from x10 and 00webhost. I've bumped into Zymic and without second thought, I chose this webhost. I hope my patience can wait.
uncled1023
good job zymic!!! i will wait till you finish the transfer to unveil my site!
can13
Well i've just about had it with this zymic team. Its been nothing but problems since i signed up, slow and incomplete loading of the webpage, and now i can't even connect to update for over a week now. Thats it, i'm done with this, i've already payed a simple $5 to a host and my websites load 20x faster than on this zymic host.

Adios zymic!
chevu
hey problem start again...
pls do something....
i can start sessions.... and php amin is still no opening....
i dont think its repaired....
pls pls repair it...
Andrew
QUOTE(chevu @ Jun 1 2008, 10:58 PM) *
hey problem start again...
pls do something....
i can start sessions.... and php amin is still no opening....
i dont think its repaired....
pls pls repair it...


They never said it was fixed. He said within that things should be in motion within a week. If you re-read the original post, you will see this. Just be patient, or move to another host (temporarily or permanently like the guy who posted above you)


Also this is great news. Can't wait to see the new control panel!
Marklo
sweet, NEW SERVERS! GL with everything ZYMIC!
EvilBill_AGQx
Phew, and I was afraid it was just me experiencing Issues *grin*
Thanks for keeping us updated! smile.gif
Tritium
QUOTE(machine @ Jun 1 2008, 03:28 AM) *
@ Jack: Yep, it's not accepting my password, and the message I get from FileZilla is exactly the same as the one Sacred posted above.
I tried uploading via the ZCP, but that was not possible either -- got an 'error uploading file' message sad.gif .


I'm experiencing exactly the same problem for over a week now sad.gif
Jack
Updated topic with regards to new user registrations, sorry for slight delay, our datacenter company ran out of new switches. As for transfer of existing sites, we are still working out a plan as this is a very complex task, we hope to initiate the transfer for the first subdomain (zymichost) within 7 days.

Thanks for your patience.
Riael
Keep us updated as well as you can, I look forward to being hosted on here a long time.
nathan_zzl_org
QUOTE(can13 @ Jun 2 2008, 12:49 AM) *
Well i've just about had it with this zymic team. Its been nothing but problems since i signed up, slow and incomplete loading of the webpage, and now i can't even connect to update for over a week now. Thats it, i'm done with this, i've already payed a simple $5 to a host and my websites load 20x faster than on this zymic host.

Adios zymic!


lol


i have faith in zymic!!!

angry.gif ZYMIC FOR LIFE!! angry.gif
randomskate.zzl.org

quote :

hey problem start again...
pls do something....
i can start sessions.... and php amin is still no opening....
i dont think its repaired....
pls pls repair it...

hehe
Kated
Hi

smile.gif thanks for the heads up. The Penny drops smile.gif

This explains why we keep losing the site pages etc on clicking the link etc and its bad today.

Our site is staying right here. We are happy with the hosting and this is a short price to pay for excellent free hosting and faster servers.

Wish I could help with installation but afraid my php knowledge is limited.

best wishes
kated
machine
QUOTE
As for transfer of existing sites, we are still working out a plan as this is a very complex task, we hope to initiate the transfer for the first subdomain (zymichost) within 7 days.


Great news, Jack smile.gif ! Does this mean that FTP password authntication issue [see FileZilla response below] will also be solved by then?

QUOTE
Response: 530 Login authentication failed
Error: Could not connect to server


Many thanks in advance smile.gif
Alkemist
Have we been moved to the new servers yet? Everything seems to have gone very quiet and my web site is loading so very slowly I can only imagine nothing has changed yet?

Cheers...Alkemist
machine
Yeah, I'm having the same problem too smile.gif . Site seems to load rather slowly and sometimes it gives a proxy error message...
Alkemist
Any news on the transfer? I was hoping to see a difference in speed which I haven't. I presume that the transfer hasn't taken place yet or is on going. A bit of a heads up on time lines would be useful?

Cheers...Alkemist
chevu
i dont knw wat is the technical problem with my account...

bt from yesterday night my site having serious problem...

out of 3 time 1 time it shows page load error or proxy error....

many ppl complain me that they have to reload every time....

pls check it..

account : http://film-e-market.zxq.net
foruwidlove
my site on zymichost.com does not work. i mean i cant connect using FTP (time-out)
PHP myAdmin does not work

error is

Fatal error: Failed to connect to the DB server in /var/wkscript/db.php on line 31


can anyone tell me what is going wrong ther?? latest updates??
XyberForce
It's nice to see zymic trying to keep it's promise rather than avoid the userbase and neglect server uptime.
Red-Spiral
Is this why I cannot connect to filezilla to my site and I get that failed thing

I get this:

Response: 530 Login authentication failed
Error: Could not connect to server


And btw keep up the good work...zymic rules!
foreigner
The operation timed out when attempting to contact foreigner-love.zxq.net

Please help rolleyes.gif

my site http://foreigner-love.zxq.net
machine
Yes, this problem has been happening for a couple of days. Hopefully, it will be sorted out soon. Watch this section [New and Announcements] for updates from the admin folks.
predo
hello all..
gud news my site running fast again (im using zxq.net)
is it transfered to the new server or this is just temporary? :s
foreigner
QUOTE(machine @ Jun 24 2008, 03:20 AM) *
Yes, this problem has been happening for a couple of days. Hopefully, it will be sorted out soon. Watch this section [New and Announcements] for updates from the admin folks.


Thanks biggrin.gif
paolo_627
why can't I acces my site?
Marklo
Is there a reason for constant downtime, or LONG loading times? I usually cannot get to the forum I made, and neither can the people I want to use it. Its usually down or takes a very long time to load. Any reason for this?
http://geezerg.clanteam.com/phpBB3/index.php
This is where the site is supposed to be, but its only there about 10% of the time. Any ideas?
Speeder
My website seems to be down, and on the openDNS server is stays that the systems running the *.zzl sites are down. Is this true? And if so, will it be fixed soon.

http://speeder.zzl.org

Here's the openDNS page: http://guide.opendns.com/?url=speeder.zzl.org&servfail
Info-Nex.com
My site is down... vndv is down. sad.gif
jo3
Same with me. My forum had its debut yesterday and is down today :-(.
AsiaME
lol, debut. Sorry for you jo3. I know how it is. My site almost made it's 'debut' but vndv is down.
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